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Purchase of Flowers
Flowers will be as ordered by the customer provided that, in bouquets and floral arrangements, due to circumstances such as lack of supply or seasonal absence of flowers, florist will substitute with a flower variety as close to the preferred choice of the customer.
Delivery of Flowers
Delivery of flowers will be made as soon as practical and orders will be delivered the same day if the order is placed by 4.00pm for the local area and by 2.00pm for the other metropolitan areas. Delivery cost will be based on your postcode.
Deliveries with a specified time will incur a higher charge because the courier company will charge a VIP fee. Please note that we do not deliver on Sundays. If you wish not to pay delivery charges, you have an option to collect it from our store in Westmead. We only supply our own flower arrangements made in our own store; therefore we do not offer an interstate or overseas delivery facility.
Terms of Payment
Payment of flowers must be made prior to delivery using your Paypal account. All functions or special events shall provide a deposit of fifty percent at time of order and balance upon delivery of flowers to the function or special event. Please contact through email at [email protected] for event related orders.
All purchases of flowers are subject to the following conditions
1 Bouquets under $50.00 must be cancelled 24 hours prior to delivery otherwise full price paid.
2 Floral arrangements and bouquets over $50.00 must be cancelled seven days from ordering otherwise full price must be paid.
3 Functions and special events deposit will be forfeited if cancelled at any time.
Returns and Refunds
• Any claims for poor quality or no receipt should be made within 24 hours. We cannot take responsibility for a complaint that is made 5 days later as flowers are perishable items.
• We will not exchange or refund any goods unless it is proven that the goods received were damaged or of poor quality.